Moerman Tom
January 2010 till today
Growth Architect Atlas Grow How
Training , coaching and interim-management on multiple business lines.
During 30 years, Atlas generates utmost happy customers through training,
coaching, interim management, personal coaching and business conferences.
Our main domains are commercial footprints and change-management. I'm
pleased to be part of this highly professional team. Challenging & extremely
interesting environment.
April 2008 till January 2010
Operational Director Tellmondo
Scarf out of existing BtB sales team of Orange Netherlands.
Owner
Start up, roll out & accelerated direct sales team & on-line shop within Dutch BtB
Telecom-market.
September 2004 till April 2008: Expat France Telecom/ Orange Group/Orange
Netherlands
National Sales Manager Orange Netherlands
P&L responsible for Direct sales force within Dutch Business market
Sales manager SOHO/SME & Business E commerce Orange Netherlands
Start up and operational roll out off business sales unit within the Dutch BtB
market
Low cost channel management: telesales & E commerce
Insourcing-outsourcing
Define & roll out low cost multi channel sales approach within direct sales
environment
Caracteristics: fast moving, subsidiced telecom environment
FTE´s: 60
1999 till September 2004: Telecom/Orange Group/Mobistar-Belgium
November
2003--‐September
2004:
(1) Head
of
Telesales
Start up & role out new Telesales team within the Mobistar premises.
Update/fine-tune processes
Recruitment of Telesales staff
(2)Project
Leader
Outsourced
projects
BtB
market
Ensures full responsibility of outsourcing project of outbound and inbound calls to
guarantee the production of leads for all sales channels in the Corporate and
Professional segments with the ultimate goal to increase sales productivity :
-Selects supplier(s) in cooperation with commercial purchasing (RFQ, negotiation of
contract, …).
-Defines objectives and scripts for supplier(s).
-Manages the supplier(s), supervises quality of the outputs following the contractual
agreements and ensures necessary corrective actions.
-Ensures close follow up of budget and optimize budget use.
-Full accountability for campaign (lDM, Carth., Leads, events,…) results - leads
generated (number & quality)
-Increase CRM database quality (key enabler)
April 2001-November 2003: Operational Responsible Business Sales Unit
Team: 16 Full time equivalents
Market: B to B
Segmented service plan
Loyalty/Campaign management
Projects involved: Channelmapping
2000-2001: CSD Training & Communication: Internal Communication coordinator
Impacted group: 800 people
Communication: Towards whole group
Organize events: Management
Departmental
Whole group
Represent Customer Service Department by lectures, presentations, trainings
Internal Auditor
September 99 till February 2000: Customer Service representative (residential market)
Languages
Dutch (mother tongue)
French Very good written & spoken
English Very good written & spoken
Education
(1995-1997) Bachelor Degree Compared Cultural Science
University Gent
(1994-1995) 1st Lic Labor & Company Psychology
University Gent
(1991-1994) Candidate Psychology & Pedagogical Science
University Gent
Inter University Activities
(1993-1994) Praeses Vlaamse Psychologische & Pedagogische kring
Hobbies/projects
-From October 1996 till January 1997: Skipper of Trans-Atlantic Crossing on board of
sailing yacht: ‘Sam Lion’
-Coach / Trainer for team buildings towards management groups, based on match racing
(all over Europe)
-Restoration of 40m barge (home):
-During university studies
Start up business:Wave Karting Limited: operational rollout